Refund policy

 

Thank you for shopping at playrvault.com. All products sold on our website are digital files delivered instantly after purchase. Because our items are downloadable and cannot be returned, our refund policy is designed to be clear, fair, and protective for both customers and creators.

Delivery Upon Purchase

After completing a purchase, your digital file(s) will be delivered automatically to the email address you provided at checkout.

Delivery Speed

Delivery is instant.

What If You Don’t Get Your Download?

If you do not receive your download link within 10 minutes, please check your spam/junk folder.

If Still Missing

If still missing, contact us immediately so we can resend it.

Logging and Verification

We maintain secure delivery and access logs to verify successful fulfillment.

Refund Eligibility

You may request a refund within 48 hours of purchase only in the following cases:

Technical Issue

You did not receive your download and we are unable to provide a working file after troubleshooting.

Duplicate Purchase

You were accidentally charged twice for the same product.

Incorrect File Delivered

You received a file that is different from what you purchased.

In these cases, we will replace the file or issue a full refund to the original payment method.

Refunds will NOT be granted if:

You downloaded the product successfully.

You purchased the wrong product or changed your mind.

You expected a feature not listed in the product description.

You open a payment dispute before contacting support.

Fulfillment Criteria

Once a download link has been sent and a file has been accessed, the order is considered fulfilled.

Customer Support

If you experience any issue with your files, please contact us FIRST. We can usually resolve download or compatibility problems quickly.

Content & Reporting

PLAYRVAULT values originality, creativity, and respectful use of digital content across the platform.

If you believe that any content available on this platform should be reviewed, please submit a notice including:

• Your name and contact information
• The relevant product or page URL
• A short description of the concern
• Any supporting information where applicable

Reports may be submitted to:

legal@playrvault.com

All submissions are reviewed individually and handled where appropriate.

How to Reach Us

Email: support@playrvault.com